Frequently Asked Questions
Please read through the list of frequently asked questions to help you make the most of your spa experience. Our spa receptionist will be happy to elaborate on any areas that are unclear or discuss specifics concern that may affect you on a personal level.
Spa at Maya Ubud
Spa treatment available daily from 9am – 8pm.
Spa at Maya Sanur
Spa treatment available daily from 10am – 8pm.
We highly recommend to book your treatment in advance to ensure that your preferred time and service is available, particularly if you choose to enjoy multiple bookings during your stay. For scheduling appointments or for further information, please contact us by dialing 6 from your suite/villa
Please notify us if you are receiving any professional health treatment, are pregnant or have any medical complications. This will enable us to assist you in choosing the suitable treatment.
Please allow at least six – hour notice for cancellation or rescheduling of your reserved treatments. Any cancellations with less than six - hour notice of the scheduled appointment time will incur a 50% cancellation charge. No-shows will be billed the full price.
Please arrive 15 minutes before your appointment to complete a consultation form and enjoy a refreshment before your treatment. Before coming to your treatment, we strongly advise that you take into consideration of the traffic status.
Arriving late for any reason may shorten your treatment, as we need to stay on schedule to accommodate other guests.
Wear what is comfortable for you. We provide sarongs, towels, and disposable undergarments. Our therapists will ensure your comfort and privacy at all times
We recommend guests receiving facial to remove their contact lenses and to bring personal case for storage. For male guests who receive facial are recommended to shave prior to facial treatment.
Loss or Damage
A safety box will be provided to keep your personal articles. However, it is recommended all valuables are left in your room safe. The management and staff accept no responsibility for any loss or damage of valuables or personal articles while in the spa premises.